6 Important VOIP Features Your Business Could Use
When it comes to a VoIP phone system, it is important to understand all the potential features your business could use beyond accessing your phone system over any internet connection. There are lots of other great VoIP features you could access as well for your business.
Feature #1: Hold Music
When you put a customer on hold, you want there to either be music or a recording running so that your customers know that they are on hold and that the line has not gone dead. With VoIP phone service, you can easily choose a track within your service provider's library for hold music, or you can upload your own custom music or message for your customers to enjoy. Hold music can help keep customers on the line.
Feature #2: Skills-Based Routing
If your business handles many phone calls, you want to make sure that the calls are going to the right person. With skills-based routing, you can route calls to agents based on their ability. That way, you can direct more phone calls to the agents with the best skills to serve that client and fewer calls to newer agents who are still learning the ropes.
Feature #3: Smart Call Queues
Just sitting on hold, listening to music can get frustrating after a while, which is why a smart call queue can be essential if you often have customers waiting in the queue. With a smart call queue, your system will let the customer know what place they are in the queue, and their approximate wait time. This will allow customers to decide if they want to stay on hold waiting for an agent, or what they want to do while waiting, or if they want to call back later. A smart call queue provides your customers with more information.
Feature #4: Click to Dial
With click to dial, if you have a number inside an email or other electronic application, you can click on the phone number and make a phone call. This is similar to how you can make a phone call with your smartphone by clicking on a phone number in a web browser to make a phone call. You don't have to memorize the phone number or write it down; you can just click and dial.
Feature #5: Vanity Number
With a VoIP service, you can get what is referred to as a vanity number or a gold number. This is a special number that, for example, spells out a word. This vanity number will make it easier for customers to remember your number.
Feature #6: Video Conferencing
Another option is video conferencing, which will allow you to connect with multiple individuals face-to-face while still being remote quickly. Face-to-face interactions will help to improve client relations and sales.
These are just a couple of the many features that you can enjoy with VoIP phone service. A VoIP phone service can provide you with advanced control over your phone system and allow you to serve your clients better.
For more information, contact a business VoIP system service.